Return Policy

Return Policy for IvyPots.com

At IvyPots.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return policy below:

1. Return Window

   You may return items within 30 days of receiving your order for a full refund or exchange.

2. Eligibility for Returns

   To be eligible for a return, the items must be unused, in its original packaging, and in the same condition as when you received it. Items that are personalized or custom-made are not eligible for return.

3. Return Process

   To initiate a return, please contact our customer service team at [insert contact email or phone number]. Provide your order number and the reason for the return. We will guide you through the return process.

4. Return Shipping Costs

   Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., receiving the wrong item). We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

5. Refund Process

   Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

6. Exchanges

   If you would like to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.

7. Damaged or Defective Items**  

   If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or refund, depending on your preference.

8. Questions

   For any questions regarding our return policy, please reach out to our customer service team for assistance.

Thank you for shopping with IvyPots.com! We appreciate your business and hope to serve you again.